Welcome to Petonox !🐾 We are committed to providing a smooth and reliable shopping experience for you and your pets. Please review our shipping policy below.

1. Order Processing 

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are generally not processed, shipped, or delivered on weekends or U.S. federal holidays. During periods of high demand, processing times may take longer.

2. Shipping Time

After your order has been processed, estimated delivery times are:

United States: Approximately 5–12 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs, if applicable, will be clearly displayed during checkout before you complete your purchase.

We may occasionally offer free shipping promotions or special shipping offers. Any applicable conditions will be displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information when available.

Please allow 2–5 business days for tracking information to update after your order has been shipped.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information before your order is processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

6. Delayed or Lost Packages

While we work with our shipping partners to ensure timely delivery, delays may occasionally occur.

If your package has not arrived within a reasonable time after the estimated delivery period, please contact us with your order number. We will review the situation and work with the appropriate shipping carrier to help resolve the issue.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos or videos of the item and packaging, if applicable

Depending on the situation, we may offer a replacement, refund, or another appropriate solution in accordance with our Return & Refund Policy.

8. Multiple Packages

Some orders may be shipped separately depending on product availability, warehouse location, or the items included in your order.

If your order arrives in multiple packages, you will not be charged additional shipping fees unless clearly stated at checkout.

9. Shipping Restrictions

We currently ship to addresses within the United States. Certain remote locations, P.O. boxes, or restricted addresses may have different delivery options or limitations.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

Petonox
Email: [Petonoxsupport@gmail.com]
Website: [https://petonox.in/]

Thank you for shopping with Petonox. We appreciate your trust and are excited to help keep your pets happy! 🐶🐱🐾