At Petonox , we want you and your furry friends to be happy with every purchase. If something isn't right with your order, we're here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Include the original packaging, when applicable.
• Include proof of purchase or order information.

For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.

2. How to Start a Return

To request a return, please contact our customer support team with:

• Your order number
• The name used to place the order
• A brief reason for your return
• Photos of the item if it is damaged, defective, or incorrect

Please contact us before sending any product back. We will provide instructions for your return.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include photos or videos showing the issue. Once we review your request, we may offer:

• A replacement
• A partial or full refund
• Another appropriate solution

4. Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

5. Return Shipping Costs

Customers may be responsible for return shipping costs unless:

• The item arrived damaged or defective.
• You received the wrong item.
• The return is required because of an error on our part.

Original shipping charges, if any, may be non-refundable unless the issue was caused by our error.

6. Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed or shipped, cancellation may no longer be possible.

7. Non-Returnable Items

Some items may not be eligible for return, including:

• Used or damaged items not caused by a product defect.
• Personalized or customized products.
• Certain hygiene-sensitive pet products that have been opened or used.
• Items marked as final sale, when applicable.

8. Contact Us

If you have any questions about returns or refunds, please contact us.

Petonox
Email: [Petonoxsupport@gmail.com]
Website: [https://petonox.in/]

We're committed to making your shopping experience simple, safe, and worry-free for both you and your pets.

Thank you for choosing Petonox ! 🐾